Service agreement

Terms of service

Effective 19 August 2026

These terms form an agreement between you and Brocha Pty Ltd (Australia), trading as ClearanceProof (we, us or ClearanceProof). By submitting an application or paying for the service, you agree to these terms and our Privacy Policy and Refund Policy.

1. Our service

ClearanceProof is an independent document translation and verification-report service. We do not issue police certificates, conduct a new criminal-history search, provide legal or immigration advice, or act for any government authority.

Our service reviews the police certificate and identity document you supply, prepares an English-language report and, where an official method is available, may record a manual source check. Every report requires human approval before issue.

2. Report classifications

• Faithful Translation — Document Details Matched: the report reflects the meaning of the supplied document and records whether identifying information appearing across the supplied certificate and identity document is consistent. This comparison does not independently establish that the applicant is the person depicted or named in those documents.
• Official Source Check Completed — Faithful Translation: in addition, a human reviewer has checked a stated official portal, QR code or digital signature. The report records the method, source, date and time, result, scope and limitations of that check. It does not represent that ClearanceProof conducted a new criminal-history search.

A report is not a replacement for the original certificate. A recipient, employer, regulator or government body decides whether to accept it and may require further evidence.

3. Who may apply

You must have legal capacity to enter this agreement and provide documents relating to yourself, or be legally authorised to act for the person named. You must not submit another person’s documents without valid authority.

4. Your responsibilities

You must provide complete, accurate, current and legible information; upload authentic documents obtained lawfully; disclose all pages and relevant details; and use reports and sharing links lawfully. You must not alter reports, impersonate another person, evade a source check or use the service for fraud, discrimination or unlawful surveillance.

5. Sensitive information and privacy

A police certificate can reveal criminal-record information, which is sensitive information. Before document selection, we present a separate, unselected consent covering criminal-record information, identity documents, AI-assisted processing, human review, overseas processing and report creation, together with a short Collection Notice. Contractual acceptance of these terms is separate from that consent. If you do not provide the specific consent, you cannot upload documents or use the service.

6. Price and payment

The displayed pilot price is US$35 per application, charged during Stripe Checkout. Your bank or card provider may apply currency conversion or other fees. We begin processing after payment confirmation. Taxes, if applicable, will be handled as shown at checkout.

7. Timing and additional information

The stated 24–48 hour period is a target measured from receipt of payment and usable documents, not a guaranteed deadline. Weekends, public holidays, source availability, document quality, language complexity and requests for further information may cause delay.

8. Outcomes and refusals

We may request more information, issue a report with limitations, classify a source check as unavailable or inconclusive, decline to issue a report, suspend access or cancel an application where information is missing, inconsistent, unlawful, unsafe or suspected to be fraudulent. A negative, inconclusive or unable-to-verify outcome does not itself mean the service was defective.

9. Refunds and Australian Consumer Law

Our services come with consumer guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy that cannot lawfully be excluded.

We do not offer a refund merely for change of mind, recipient non-acceptance, an adverse result, illegible or incorrect customer-supplied documents, a mismatch, or an unavailable official-source check after work has begun. Remedies remain available where required by law, including where our service fails to meet an applicable consumer guarantee. See our Refund Policy.

10. Sharing links and account security

You control report-sharing links and are responsible for recipients you authorise. A person with an active link may view the report and, if enabled, download it. You may expire or revoke a link, but we cannot make a recipient delete a copy already downloaded. Keep account access and email secure and tell us promptly about suspected unauthorised access.

11. Intellectual property and permitted use

You retain rights in documents you submit. You grant us a limited licence to process them solely to provide, secure and administer the service. We own the ClearanceProof platform, report design, certification marks and software. You receive a personal, non-exclusive right to use and share an issued report for lawful verification purposes.

12. Liability

To the extent permitted by law, we are not responsible for decisions made by employers or other recipients, official-source outages, customer-supplied inaccuracies, unauthorised use of a link, or indirect loss that was not reasonably foreseeable. Where the Australian Consumer Law permits liability for a service to be limited, our liability is limited, at our option, to supplying the service again or paying the reasonable cost of having it supplied again. This limitation does not apply where it would be unlawful.

13. Suspension and termination

We may suspend or terminate access where reasonably necessary to protect applicants, comply with law, investigate misuse or secure the service. You may request account closure and document deletion subject to legal, accounting, fraud-prevention and dispute-retention requirements.

14. Governing law and disputes

These terms are governed by the laws of New South Wales, Australia, and applicable Commonwealth laws. Before commencing proceedings, contact us so we can try to resolve the issue in good faith. Nothing in this clause limits rights to contact a regulator, tribunal or court with lawful jurisdiction.

15. Changes and contact

We may update these terms prospectively. The version accepted at payment applies to that application unless a legal change requires otherwise. Questions or complaints can be sent to hello@clearanceproof.com. We aim to acknowledge complaints within 5 business days.